This graduate-level course is structured around the Six Sigma, a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. Lean Six Sigma is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation, waste, and cycle time.
This course provides hands-on experience in the practical applications of the tools of quality as Six Sigma emphasizes the DMAIC approach of Design, Measure, Analyze, Improve, and Control.
Instructor for this course, Dr. Sheila Lawrence, has more than 30 years of technical management experience. She has taught graduate quality-related courses at Rutgers. She has advanced to Senior Member status of American Society for Quality (ASQ).
According to Dr. Lawrence, “The focus of this in-person class is a series of hands-on projects (individual and group) on quality tools such as, but not limited to, Pareto, Analysis, Fishbone Diagram, Brainstorming, Customer Satisfaction Analysis, Process Maps, Benchmarking, and the House of Quality. Any software package can be used.”
This course can serve as an elective for engineering students.
"This class has helped me so much and has made me even more excited about my future quality assurance work. I now have a good basis of Six Sigma and a lot of tools that I can showcase with my resume to look good to employers." –Graduate Student
Register for this course.